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Privacy Policy

A legal disclaimer

The information provided in this document is for general informational purposes only and does not constitute legal, financial, or professional advice. While we make every effort to ensure that the information is accurate and up-to-date, we do not accept any responsibility for errors, omissions, or any consequences arising from reliance on the information provided. For specific advice tailored to your circumstances, please consult a qualified professional.

Privacy Policy

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Effective Date: 21 January 2025
 

High Business Australia Pty Ltd (referred to as "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. Collection of Personal Information

We collect personal information necessary to provide our accounting, tax, and financial services. The types of personal information we may collect include:

  • Contact Information: Name, address, phone number, and email address.

  • Financial Information: Income details, bank account details, tax file numbers (TFNs), and investment information.

  • Business Information: ABN, company financials, and employee details.

  • Identification Details: Copies of identification documents such as passports or driver’s licenses.

  • Other Relevant Information: Any other information provided to us for the purpose of delivering our services.

We collect personal information directly from you, your authorised representatives, or third parties (e.g., banks, financial institutions, or government agencies) where necessary.
 

2. Use of Personal Information

We use your personal information to:

  • Provide accounting, tax, and financial services.

  • Prepare and lodge tax returns, BAS statements, and other regulatory documents.

  • Communicate with you about your accounts, services, or appointments.

  • Manage billing and payments.

  • Comply with legal and regulatory obligations.

  • Improve our services and client experience.
     

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Government authorities such as the Australian Taxation Office (ATO).

  • Financial institutions, auditors, or other service providers involved in delivering services to you.

  • Professional advisors, such as legal or financial consultants, where required.

  • Third-party software providers used for accounting, payroll, or financial management.

  • Other parties with your explicit consent or where disclosure is required or authorised by law.

We will take reasonable steps to ensure that any third parties we disclose your information to comply with the APPs.
 

4. Storage and Security of Personal Information

We are committed to ensuring the security of your personal information. We implement a range of measures to protect your data, including:

  • Secure electronic storage systems with encryption.

  • Regular system audits and updates.

  • Restricted access to personal information on a need-to-know basis.

  • Staff training on data privacy and security.

While we take reasonable steps to protect your information, we cannot guarantee the security of information transmitted online and recommend you take appropriate precautions.
 

5. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and may charge a reasonable fee for access.
 

6. Overseas Disclosure

We may store or process your personal information using services located outside Australia. When we disclose personal information to overseas recipients, we ensure that they comply with privacy laws or equivalent standards to protect your information.
 

7. Cookies and Website Usage

When you visit our website, we may collect information through cookies and other tracking technologies. This information may include:

  • Your IP address.

  • Browser type and version.

  • Pages visited and time spent on the site.

We use this information to improve website functionality and user experience. You can disable cookies in your browser settings, but some features of our website may not function as intended.
 

8. Complaints

If you believe we have breached your privacy rights, you may contact us to lodge a complaint. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Contact Details:

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website.
 

Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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